Privacy Policy
Last updated: January 1, 2025
Monica Denais Counseling is committed to safeguarding your privacy. This policy explains what information we collect, why we collect it, and how it is protected. It applies to information collected through this website and during the process of scheduling or receiving services.
Information We Collect
We collect information that helps us respond to your inquiries and deliver counseling services, including:
- Contact details such as your name, email address, and phone number
- Details shared through consultation or intake forms
- Information required for billing, scheduling, or insurance purposes
Clinical information provided during therapy sessions is protected by state and federal privacy laws, including HIPAA regulations.
How We Use Your Information
We use your information to:
- Respond to inquiries and schedule appointments
- Provide counseling and related services
- Send appointment reminders or share relevant practice updates you opt in to receive
- Maintain records necessary for clinical, legal, or ethical requirements
We do not sell or share your information for marketing purposes.
Cookies and Website Analytics
This website may use cookies or similar technologies to understand how visitors interact with our content. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent.
Third-Party Services
We partner with HIPAA-compliant platforms to handle scheduling, telehealth sessions, and secure messaging. These vendors are contractually obligated to protect your information and use it only for the services they provide on our behalf.
Your Rights
You have the right to:
- Request access to or a copy of your records
- Ask for corrections to inaccurate information
- Limit how your information is used or shared when legally possible
- Withdraw consent for communications you previously opted into
To exercise these rights, contact us using the information below.
Data Security
We take reasonable precautions to protect your information from unauthorized access, disclosure, or loss. While no method of transmission is completely secure, we maintain safeguards aligned with professional and legal standards.
Updates to This Policy
We may update this policy periodically to reflect changes in laws or our practices. When we make significant updates, we will revise the “Last updated” date above.
Contact Us
If you have questions about this policy or how your information is handled, please reach out.
- Email: info@monicadenais.com
- Mailing Address: Available upon request for active clients
You can also review our FAQs for additional information about working together.